To get started on the return/exchange process, fill in the required info in the "Order ID" and "Email" boxes below.
Here is how the process will work:
- Once you are ready to get your return shipment process started, enter your order number and email in the appropriate boxes below and click the "Lookup" button.
- Your order details will show on the screen. Confirm you have entered the correct order information and then click "create request".
- Select the product(s) you'd like to return/exchange.
- Select the "return reason" from the drop down window for each product(s).
- Add any notes and/or pictures you feel are important to convey to us.
- Click "Submit Request".
What will happen next? Great question!
- You'll receive a Return Request notification pretty soon after you've submitted yours.
- We will review your request and advise you of its confirmation or denial with 12-24 hours.
- If confirmed, you will receive further information about how to handle your return.
- Upon receiving your return at our warehouse & ensuring all parts are undamaged & in their original packaging including all pieces, please allow up to 7 business days for refunds to process.
You may return most new or unopened items within 30 days of delivery for a full refund minus original shipping cost. We'll also pay the return shipping costs if the return is a result of our error.
Your return for refund will not be accepted if:
Item is returned damaged or in used condition
Item is missing original parts (instructions, packaging, screws, etc)
Returned outside 30 day return period
Damaged in shipping - We're so sorry if an item you received is not in perfect condition. Please follow the returns process below and attach a photo of the damage to the returns form. We will exchange or replace the damaged item upon inspection.
Defective - Please follow the returns process below and select defective as your return reason. Defective items will be exchanged at our expense if the item is received within 30 days of your order date. Defective items returned outside that period will be returned at your expense and a store credit issued for the value of the item. Be sure to check the description of the item for warranty information. This excludes fair wear and tear. We may require you to return the item before we can send a replacement.
Please note: Some items are non-returnable. Be sure to check the item description for notes regarding this. Vacuum Presses are non-returnable items.
Non-Consumable products such as presses are backed with a 90 day warranty on material and workmanship. If a defect occurs within that time-frame the product will be replaced or repaired at our discretion. This does not include consumables like membranes and heat-sinks.
Warranty does not apply in cases of improper use and membrane or heat-sink damage as these are consumable parts.