Return Policy

To request a return, please:

  1. Send us an email with your return request
  2. Wait for your return instructions to be emailed to you.
  3. Write the RMA number provided & Order number clearly on the receipt or any paper inside the package.
  4. Take the package to the nearest Post Office or UPS Store to ship.
  5. Upon receiving your return at our warehouse & ensuring all parts are undamaged & in their original packaging including all pieces, please allow up to 7 business days for refunds to process.

Return Policy

You may return most new or unopened items within 30 days of delivery for a full refund minus original shipping cost. We'll also pay the return shipping costs if the return is a result of our error. Just send us an email and we will help you with the return process!

We will gladly return your order, so long as:

  • Requests are submitted within 30 days of receiving your order
  • Items are still in new condition or unopened condition and returned in their original packaging (including instructions, packaging, magnets, plumbing, etc)
  • The item is a returnable product.

Please note: Some items are non-returnable. Be sure to check the item description for notes regarding this. Vacuum Presses are non-returnable items. 

Damaged in shipping - We're so sorry if an item you received is not in perfect condition. Please follow the returns process above and attach a photo of the damage to your return request email. We will exchange or replace the damaged item upon inspection.

Defective - Please follow the returns process below and select defective as your return reason. Defective items will be exchanged at our expense if the item is received within 30 days of your order date. Defective items returned outside that period will be returned at your expense and a store credit issued for the value of the item. Be sure to check the description of the item for warranty information. This excludes fair wear and tear. We may require you to return the item before we can send a replacement.

Please note: Some items are non-returnable. Be sure to check the item description for notes regarding this. Vacuum Presses are non-returnable items.

Warranty

Non-Consumable products such as presses are backed with a 1 year warranty on material and workmanship. If a defect occurs within that time-frame the product will be replaced or repaired at our discretion. This does not include consumables like membranes and heat-sinks. 
Warranty does not apply in cases of improper use and membrane or heat-sink damage as these are consumable parts.