Hassle Free 30-Day Return Policy
You may return most new or unopened items within 30 days of delivery for a full refund minus original shipping cost. Items with free shipping will have the actual cost of shipping deducted from the refund. We'll also pay the return shipping costs if the return is a result of our error (otherwise return shipping is at buyer's expense).
Your return for refund will not be accepted if:
- Item is returned damaged or in used condition
- Item is missing original parts (instructions, packaging, magnets, plumbing, etc)
- Returned outside 30 day return period
Damaged in shipping - We're so sorry if an item you received is not in perfect condition. Please follow the returns process below and attach a photo of the damage to your return request email. We will exchange or replace the damaged item upon inspection.
Defective - Please follow the returns process below and select defective as your return reason. Defective items will be exchanged at our expense if the item is received within 30 days of your order date. Defective items returned outside that period will be returned at the customer's expense and a store credit issued for the value of the item. Please note some items only have a 30 day exchange warranty. Be sure to check the description of the item for warranty information. This excludes fair wear and tear. We may require you to return the item before we can send a replacement.
To request a return, please:
- Send us an email with your return request
- Wait for your return instructions to be emailed to you.
- Write the RMA number provided & Order number clearly on the receipt or any paper inside the package.
- Take the package to the nearest Post Office or UPS Store to ship.
- Upon receiving your return at our warehouse & ensuring all parts are undamaged & in their original packaging including all pieces, please allow up to 7 business days for refunds to process.
Sales Tax Sales tax is only collected on orders shipped to Idaho addresses. It is the purchaser's responsibility to pay any applicable sales or use tax to their state if the order was not delivered to a Idaho address.
HD Industrial Design is not required to, and does not, collect Washington sales or use tax. Under Washington law, purchases are not tax-exempt merely because a seller is not required to collect Washington’s tax. Washington law requires Washington purchasers to review untaxed purchases and, if any tax is owed, file a Washington use tax return and pay any tax due. Visit dor.wa.gov/consumerusetax for more information.
If you place an order over $200 we may require that to be shipped to the billing address on file with your credit card company. On orders over $200 we will require a signature on the shipment. If you aren't available to accept a delivery, you may need to contact the carrier to hold that package at their closest location until you can pick it up and sign for it. This is for buyer and seller fraud protection in compliance with credit card processing rules.
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This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, HD Industrial Design disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. HD Industrial Design does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. HD Industrial Design does not make any warantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
HD Industrial Design shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if HD Industrial Design has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a HD Industrial Design product is mistakenly listed at an incorrect price, or stock status, HD Industrial Design reserves the right to refuse or cancel any orders placed for product listed at the incorrect price, or availability. HD Industrial Design reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, HD Industrial Design shall issue a credit to your credit card account in the amount of the incorrect price. Stock status of items can be subject to change without notice.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by HD Industrial Design without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
HD Industrial Design may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to HD Industrial Design
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Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a HD Industrial Design or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
HD Industrial Design does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, HD Industrial Design is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, HD Industrial Design reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to HD Industrial Design in its sole discretion.
You agree to indemnify, defend, and hold harmless HD Industrial Design, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, HD Industrial Design may link to sites operated by third parties. However, even if the third party is affiliated with HD Industrial Design, HD Industrial Design has no control over these linked sites, all of which have separate privacy and data collection practices, independent of HD Industrial Design These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, HD Industrial Design seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).